A lead is stuck in Sending or shows Try again

What Sending means

A lead saved on the phone is uploaded in the background. While it is on its way the queue shows Sending. If the connection is bad, the app waits and tries again by itself.

Messages and what to do

• the upload stalled, trying again: nothing to do. The app tries again.
• the photo did not reach the server: check the connection, then tap Try again.
• the server did not take the photo, tap Try again: tap Try again.
• Could not be sent after several tries. Automatic retries have stopped: tap Try again.
• The photo on the phone cannot be read. Tap Fix and enter the details by hand: the lead is kept.

Send without the photo

Send without the photo sends the details of the lead and does not upload the photo. Use it when the photo keeps failing and you need the lead on the server now.

Plan limit messages

If the plan limit is reached, the lead is saved on the phone. Ask your administrator to manage the plan in the account on the web, then tap Try again. You can also tap Fix and enter the details by hand.

Leads not sent

When leads are waiting, the app can show that n leads are not sent. Open Followbooth so that it can send them.

Still stuck?

Send diagnostics from Settings and give the code to support. See the article about diagnostic codes.